Email support
Send a short message with your issue, device details, and what happened.
Help & troubleshooting
Get help with recording voice notes, AI summaries, Apple Watch voice notes, search, subscriptions, syncing, privacy, and troubleshooting.
Voice Memory Support
Most issues can be solved quickly using the guides below.
Use the sections below for recording, summaries, search, privacy, and billing help.
Recording
AI summaries
Apple Watch
Privacy
Billing
Quick help
Start with the most common issues
Recording issues
Microphone permissions, failed recordings, low audio volume, and Apple Watch recording help.
AI summary issues
Summary generation, failed processing, transcript problems, and AI response troubleshooting.
Search & saved memories
Find old notes, troubleshoot search, and organize memories with categories.
Subscriptions & billing
Manage App Store subscriptions, renewals, cancellations, and billing questions.
Privacy & data
Learn how local storage, iCloud sync, analytics, and AI processing work.
Contact support
Still stuck? Send a support email with your device details and issue description.
Common troubleshooting
Fix the most common problems
The app cannot access the microphone
Check iPhone Settings > Privacy & Security > Microphone > Voice Memory and ensure microphone access is enabled.
AI summary generation failed
Check your internet connection and try again. AI summaries require online processing through third-party AI providers.
Apple Watch recording is not syncing
Make sure Bluetooth, Wi-Fi, and iCloud sync are enabled on your iPhone and Apple Watch.
Search is not finding my notes
Check whether the recording was saved successfully and whether the transcript exists for that note.
The app crashes or freezes
Update to the latest version from the App Store and restart the device if needed.
Subscription or billing issue
App Store subscriptions and billing are handled through Apple ID and App Store account settings.
How Voice Memory works
A simple workflow from recording to memory
Record voice notes
Capture quick thoughts, reflections, work logs, or travel memories from iPhone or Apple Watch.
Generate AI summaries
Voice Memory can turn recordings into transcripts and AI-generated summaries.
Save searchable memories
Search old notes later using summaries and transcripts.
Keep your workflow lightweight
Voice-first capture helps reduce friction compared to typing long notes manually.
Privacy & storage
How your notes are stored
Voice Memory stores recordings locally on your device and may sync data through your personal Apple iCloud account if enabled.
What to know
- Voice recordings and transcripts are stored locally.
- iCloud sync uses your personal Apple account.
- AI summaries require third-party AI processing.
- Analytics and subscriptions use third-party providers.
Need the full policy?
For details about processing, retention, and third-party services, read the Privacy Policy.
Read Privacy PolicySubscriptions & billing
Payments are handled by Apple
Subscriptions are managed through Apple and your App Store account.
What to do
- Manage subscriptions in Apple ID settings.
- Refunds are handled through Apple.
- App renewals and cancellations are controlled by the App Store.
Incorrect charge or app issue
If something looks incorrect inside the app, contact support with details.
Email supportStill need help?
Send the details and we will take it from there.
Include your issue, device model, iOS or watchOS version, app version, steps to reproduce, and screenshots if possible.
- Device model
- iOS or watchOS version
- App version
- Steps to reproduce
- Screenshots if possible
lapki.alex@gmail.com
More help & information